._panel_12jai_1{border:1px solid color-mix(in srgb,var(--line,#dce4ef) 88%,#00ced1 12%);background:linear-gradient(135deg,#fffffffa,#f0f9fbf5);border-radius:18px;gap:14px;padding:16px 18px;display:grid;box-shadow:0 12px 28px #0a23400f}._header_12jai_2,._body_12jai_2,._evidence_12jai_2,._title_12jai_2,._modes_12jai_2 button,._status_12jai_2>span,._status_12jai_2>div,._confirm_12jai_2,._confirm_12jai_2>div,._error_12jai_2,._permission_12jai_2{align-items:center;display:flex}._header_12jai_2{justify-content:space-between;gap:16px}._title_12jai_2{gap:11px;min-width:0}._title_12jai_2>span{color:#fff;background:linear-gradient(135deg,#001f54,#00a8b5);border-radius:12px;flex:none;place-items:center;width:38px;height:38px;display:grid}._title_12jai_2>div{gap:2px;display:grid}._title_12jai_2 small,._status_12jai_2 small{color:#718198;letter-spacing:.08em;font-size:10px;font-weight:800}._title_12jai_2 strong{color:#10213b;font-size:17px}._evidence_12jai_2{gap:9px}._evidence_12jai_2>span,._status_12jai_2 em{color:#64758c;align-items:center;gap:6px;font-size:11px;font-style:normal;font-weight:800;display:inline-flex}._evidence_12jai_2 i,._status_12jai_2 em i{background:currentColor;border-radius:50%;width:7px;height:7px}._ok_12jai_12{color:#087b6d!important}._watch_12jai_13{color:#b46a0c!important}._evidence_12jai_2 button,._error_12jai_2 button{color:#36516f;min-height:34px;font:inherit;cursor:pointer;background:#fff;border:1px solid #d5deea;border-radius:10px;align-items:center;gap:6px;padding:0 10px;font-size:11px;font-weight:800;display:inline-flex}._body_12jai_2{align-items:stretch;gap:14px;min-width:0}._modes_12jai_2{flex:auto;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;min-width:0;display:grid}._modes_12jai_2 button{color:#53657c;text-align:left;cursor:pointer;background:#ffffffdb;border:1px solid #dbe3ee;border-radius:13px;gap:9px;min-width:0;min-height:62px;padding:10px 12px;transition:border-color .16s,background .16s,transform .16s}._modes_12jai_2 button:hover:not(:disabled){border-color:#65b7c1;transform:translateY(-1px)}:is(._modes_12jai_2 button:focus-visible,._evidence_12jai_2 button:focus-visible,._confirm_12jai_2 button:focus-visible,._error_12jai_2 button:focus-visible){outline-offset:2px;outline:3px solid #00ced13d}._modes_12jai_2 button>span{flex:auto;gap:3px;min-width:0;display:grid}._modes_12jai_2 strong{color:#20324c;font-size:12px}._modes_12jai_2 small{color:#7a899d;text-overflow:ellipsis;white-space:nowrap;font-size:9.5px;line-height:1.35;overflow:hidden}._modes_12jai_2 ._active_12jai_23{color:#007f8e;background:#eafbfc;border-color:#00a8b5;box-shadow:inset 3px 0 #00a8b5}._modes_12jai_2 button:disabled{cursor:not-allowed;opacity:.72}._status_12jai_2{border-left:1px solid #dce5ef;gap:8px;width:min(330px,34%);padding:11px 13px;display:grid}._status_12jai_2>span{justify-content:space-between;gap:10px}._status_12jai_2 strong{color:#233750;text-align:right;font-size:11px}._status_12jai_2>div{flex-wrap:wrap;gap:8px 12px}._status_12jai_2 nav{flex-wrap:wrap;gap:7px;padding-top:2px;display:flex}._status_12jai_2 nav a{color:#006b78;font-size:10px;font-weight:850;text-decoration:none}._status_12jai_2 nav a:hover{text-decoration:underline}._confirm_12jai_2{background:#fff9e9;border:1px solid #efc76f;border-radius:12px;justify-content:space-between;gap:16px;padding:11px 13px}._confirm_12jai_2>span{color:#61420a;gap:2px;display:grid}._confirm_12jai_2 strong{font-size:12px}._confirm_12jai_2 small{font-size:10px;line-height:1.4}._confirm_12jai_2>div{gap:8px}._confirm_12jai_2 button{color:#40546c;min-height:36px;font:inherit;cursor:pointer;background:#fff;border:1px solid #d7dfeb;border-radius:10px;padding:0 13px;font-size:11px;font-weight:800}._confirm_12jai_2 ._primary_12jai_38{color:#fff;background:#006b78;border-color:#006b78}._notice_12jai_39,._permission_12jai_2{color:#52677e;gap:7px;margin:0;font-size:10.5px;line-height:1.45}._error_12jai_2{color:#9f2f2f;background:#fff1f1;border-radius:11px;justify-content:space-between;gap:10px;padding:10px 12px;font-size:11px;font-weight:700}._error_12jai_2 span{flex:auto}@media (max-width:980px){._body_12jai_2{flex-direction:column;align-items:stretch}._status_12jai_2{border-top:1px solid #dce5ef;border-left:0;width:auto}}@media (max-width:720px){._panel_12jai_1{border-radius:14px;gap:8px;padding:8px}._header_12jai_2{align-items:center;gap:8px}._title_12jai_2{flex:auto;gap:7px}._title_12jai_2>span{border-radius:9px;width:32px;height:32px}._title_12jai_2 small,._evidence_12jai_2>span{display:none}._title_12jai_2 strong{text-overflow:ellipsis;white-space:nowrap;font-size:14px;overflow:hidden}._evidence_12jai_2{flex:none}._evidence_12jai_2 button{justify-content:center;width:44px;min-width:44px;min-height:44px;padding:0;font-size:0;overflow:hidden}._body_12jai_2{flex-direction:column;gap:7px}._modes_12jai_2{grid-template-columns:repeat(3,minmax(0,1fr));gap:5px;width:100%}._modes_12jai_2 button{text-align:center;border-radius:10px;justify-content:center;gap:5px;min-height:48px;padding:5px 6px}._modes_12jai_2 button>span{flex:0 auto;display:block}._modes_12jai_2 strong{white-space:nowrap;font-size:10.5px}._modes_12jai_2 small,._modes_12jai_2 button>svg:last-child{display:none}._modes_12jai_2 ._active_12jai_23{box-shadow:inset 0 -3px #00a8b5}._status_12jai_2{border-top:1px solid #dce5ef;border-left:0;grid-template-columns:repeat(2,minmax(0,1fr));gap:5px 8px;width:100%;padding:7px 8px}._status_12jai_2>span{flex-direction:column;justify-content:flex-start;align-items:flex-start;gap:1px;min-width:0}._status_12jai_2 strong{text-align:left;text-overflow:ellipsis;white-space:nowrap;max-width:100%;font-size:10px;overflow:hidden}._status_12jai_2>div,._status_12jai_2 nav{scrollbar-width:none;flex-wrap:nowrap;grid-column:1/-1;overflow-x:auto}._status_12jai_2>div::-webkit-scrollbar{display:none}._status_12jai_2 nav::-webkit-scrollbar{display:none}._status_12jai_2 em,._status_12jai_2 nav a{white-space:nowrap;flex:none}._confirm_12jai_2{flex-direction:column;align-items:stretch}._confirm_12jai_2>div{justify-content:flex-end}}._console_3vtoq_1{--desk-ink:#17233a;--desk-soft:#68778f;--desk-faint:#8d98aa;--desk-line:#dce3ed;--desk-line-strong:#c7d2e1;--desk-blue:#2566c1;--desk-blue-pale:#edf5ff;--desk-meta:#6a55d9;--desk-h5:#168f9d;--desk-green:#1f8a63;--desk-green-pale:#eaf8f1;--desk-amber:#a96f15;--desk-amber-pale:#fff6df;--desk-red:#b33d46;--desk-red-pale:#fff0f1;flex-direction:column;gap:10px;min-width:0;height:100%;min-height:0;font-size:14px;display:flex;position:relative}._queueMode_3vtoq_27,._threadMode_3vtoq_28{min-height:0}._deskToolbar_3vtoq_32{border:1px solid var(--desk-line);background:#fffffff7;border-radius:12px;flex-wrap:wrap;align-items:center;gap:8px 12px;min-width:0;min-height:60px;padding:9px 11px;display:flex;box-shadow:0 6px 18px #1c31520e}._deskIdentity_3vtoq_46{border-right:1px solid var(--desk-line);align-items:center;gap:8px;min-width:180px;padding-right:10px;display:none}._deskIdentity_3vtoq_46>span{color:#fff;background:#102640;border-radius:9px;flex:none;place-items:center;width:32px;height:32px;display:grid}._deskIdentity_3vtoq_46>div{gap:1px;min-width:0;display:grid}._deskIdentity_3vtoq_46 strong{color:var(--desk-ink);font-size:11px}._deskIdentity_3vtoq_46 small{color:var(--desk-soft);text-overflow:ellipsis;white-space:nowrap;font-size:8px;overflow:hidden}._statusFilters_3vtoq_85{scrollbar-width:thin;align-items:center;gap:3px;min-width:0;padding:2px;display:flex;overflow-x:auto}._statusFilters_3vtoq_85 button{min-height:38px;color:var(--desk-soft);cursor:pointer;font:inherit;white-space:nowrap;background:0 0;border:1px solid #0000;border-radius:8px;flex:none;align-items:center;gap:6px;padding:0 10px;font-size:13px;font-weight:750;display:inline-flex}._statusFilters_3vtoq_85 button:hover{color:var(--desk-ink);background:#f3f6fa}._statusFilters_3vtoq_85 button b{color:#506078;background:#eef2f7;border-radius:6px;place-items:center;min-width:22px;height:22px;font-size:11px;display:grid}._statusFilters_3vtoq_85 button._activeFilter_3vtoq_129{background:var(--desk-blue-pale);color:#1e589f;box-shadow:inset 0 -2px var(--desk-blue);border-color:#b8cbe6}._statusFilters_3vtoq_85 button._activeFilter_3vtoq_129 b{color:#174e91;background:#dcecff}._statusFilters_3vtoq_85 ._filter_unread_3vtoq_141:not(._activeFilter_3vtoq_129) b,._statusFilters_3vtoq_85 ._filter_ai_3vtoq_142:not(._activeFilter_3vtoq_129) b{color:var(--desk-blue);background:#eaf3ff}._statusFilters_3vtoq_85 ._filter_escalated_3vtoq_147:not(._activeFilter_3vtoq_129) b{color:var(--desk-red);background:var(--desk-red-pale)}._statusFilters_3vtoq_85 ._filter_resolved_3vtoq_152:not(._activeFilter_3vtoq_129) b{color:var(--desk-green);background:var(--desk-green-pale)}._scopeFilters_3vtoq_157{scrollbar-width:thin;align-items:center;gap:8px;min-width:0;margin-left:auto;display:flex;overflow-x:auto}._rewardFilterToggle_3vtoq_167{border:1px solid var(--desk-line);color:#6e551c;cursor:pointer;min-height:36px;font:inherit;white-space:nowrap;background:#fff;border-radius:8px;flex:none;align-items:center;gap:5px;padding:0 8px;font-size:10px;font-weight:760;display:inline-flex;position:relative}._rewardFilterToggle_3vtoq_167 b{background:#fff1c8;border-radius:999px;place-items:center;min-width:18px;height:18px;font-size:9px;display:grid}._rewardFilterToggle_3vtoq_167 i{background:#cf3d4f;border-radius:999px;width:6px;height:6px;position:absolute;top:3px;right:3px}._rewardFilterToggle_3vtoq_167[aria-pressed=true]{background:#fff8e8;border-color:#c69d3c;box-shadow:inset 0 -2px #c1891d}._scopeGroup_3vtoq_212{border:1px solid var(--desk-line);background:#f6f8fb;border-radius:11px;align-items:center;gap:3px;min-width:max-content;padding:3px;display:flex}._scopeGroup_3vtoq_212 button{color:#42536b;min-height:36px;font:inherit;cursor:pointer;white-space:nowrap;background:0 0;border:1px solid #0000;border-radius:8px;align-items:center;gap:7px;padding:0 9px 0 6px;font-size:12px;font-weight:700;display:inline-flex}._scopeGroup_3vtoq_212 button:hover{color:var(--desk-ink);background:#fff}._scopeGroup_3vtoq_212 button._activeScope_3vtoq_245{color:#174f92;background:#fff;border-color:#b9cce6;box-shadow:0 2px 8px #1c457617}._scopeGroup_3vtoq_212 button b{color:#56677e;text-align:center;background:#e9eef5;border-radius:999px;min-width:20px;padding:2px 5px;font-size:10.5px}._scopeGroup_3vtoq_212 button._activeScope_3vtoq_245 b{color:#174f92;background:#e1edfb}._scopeMark_3vtoq_267{color:#45627f;background:#eaf0f7;border-radius:8px;flex:none;place-items:center;width:28px;height:28px;display:inline-grid}._scopeAll_3vtoq_278{color:#465d84;background:linear-gradient(135deg,#e4f6f7 0 50%,#eeeaff 50%)}._queueSearch_3vtoq_283{border:1px solid var(--desk-line);width:clamp(190px,14vw,260px);min-height:42px;color:var(--desk-soft);background:#f8fafc;border-radius:8px;align-items:center;gap:7px;padding:0 9px;display:flex}._queueSearch_3vtoq_283:focus-within{border-color:var(--desk-blue);background:#fff;box-shadow:0 0 0 3px #2566c11a}._queueSearch_3vtoq_283 input{min-width:0;color:var(--desk-ink);font:inherit;background:0 0;border:0;outline:0;flex:1;font-size:13px}._commandActions_3vtoq_313{gap:5px;display:flex}._commandActions_3vtoq_313 button{border:1px solid var(--desk-line);color:#40546e;cursor:pointer;background:#fff;border-radius:8px;flex:none;place-items:center;width:42px;height:42px;padding:0;display:grid}._commandActions_3vtoq_313 button:hover:not(:disabled){background:var(--desk-blue-pale);color:var(--desk-blue);border-color:#a9c3e6}._commandActions_3vtoq_313 button:disabled,._threadActions_3vtoq_339 button:disabled,._replyComposer_3vtoq_340 button:disabled,._toolShelf_3vtoq_341 button:disabled{cursor:not-allowed;opacity:.45}._notice_3vtoq_346{border:1px solid #c9d9e9;border-left:3px solid var(--desk-blue);color:#245b99;background:#f4f8fd;padding:10px 12px;font-size:13px}._rewardCaseActions_3vtoq_355 button{color:#765310;cursor:pointer;min-height:34px;font:inherit;white-space:nowrap;background:#fff;border:1px solid #d6bf83;border-radius:8px;padding:0 10px;font-size:12px;font-weight:750}._workspace_3vtoq_369{grid-template-columns:var(--queue-pane-width,340px) 7px minmax(560px, 1fr);border:1px solid var(--desk-line);background:#fff;border-radius:12px;flex:auto;min-width:0;height:100%;min-height:0;display:grid;overflow:hidden;box-shadow:0 10px 28px #182e4f0f}._queue_3vtoq_27{border-right:1px solid var(--desk-line);background:#f7f9fc;min-width:0;min-height:0;overflow-y:auto}._paneSplitter_3vtoq_391{z-index:5;cursor:col-resize;touch-action:none;background:#eef2f7;border:0;place-items:center;width:7px;min-height:0;display:grid;position:relative}._paneSplitter_3vtoq_391:before{content:"";position:absolute;inset:0 -3px}._paneSplitter_3vtoq_391>span{background:#aebbc9;border-radius:999px;width:2px;height:44px;transition:width .14s,height .14s,background .14s}:is(._paneSplitter_3vtoq_391:hover,._paneSplitter_3vtoq_391:focus-visible){outline:2px solid var(--desk-blue);outline-offset:-2px;background:#e2ecf8}:is(._paneSplitter_3vtoq_391:hover>span,._paneSplitter_3vtoq_391:focus-visible>span){background:var(--desk-blue);width:3px;height:64px}._queue_3vtoq_27>header,._threadHeader_3vtoq_433{border-bottom:1px solid var(--desk-line);justify-content:space-between;align-items:center;gap:10px;min-height:70px;padding:12px 15px;display:flex}._queue_3vtoq_27>header{z-index:3;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);background:#f7f9fcf5;position:sticky;top:0}._queue_3vtoq_27>header>span{gap:1px;display:grid}._queue_3vtoq_27>header strong,._threadHeader_3vtoq_433 strong{color:var(--desk-ink);font-size:16px}._queue_3vtoq_27>header small,._threadHeader_3vtoq_433 small{color:var(--desk-soft);font-size:12px}._queue_3vtoq_27>header em{color:var(--desk-soft);background:#eef2f7;border-radius:6px;padding:5px 8px;font-size:11px;font-style:normal;font-weight:750}._queue_3vtoq_27>header em._channelState_online_3vtoq_478,._queue_3vtoq_27>header em._channelState_ready_3vtoq_479{background:var(--desk-green-pale);color:var(--desk-green)}._queue_3vtoq_27>header em._channelState_offline_3vtoq_484{background:var(--desk-red-pale);color:var(--desk-red)}._queue_3vtoq_27>button{--conversation-accent:var(--desk-blue);border:0;border-bottom:1px solid var(--desk-line);width:100%;color:inherit;text-align:left;cursor:pointer;content-visibility:auto;contain-intrinsic-size:70px;background:0 0;gap:5px;padding:10px 10px 10px 14px;display:grid;position:relative}._queue_3vtoq_27>button:before{content:"";background:var(--desk-h5);opacity:.72;width:3px;position:absolute;inset:0 auto 0 0}._queue_3vtoq_27>button._channelRow_meta_messenger_3vtoq_515:before{background:var(--desk-meta)}._queue_3vtoq_27>button._statusRow_resolved_3vtoq_516:before{background:var(--desk-green)}._queue_3vtoq_27>button._statusRow_escalated_3vtoq_517:before,._queue_3vtoq_27>button._statusRow_waiting_human_3vtoq_518:before{background:var(--desk-red)}._queue_3vtoq_27>button._selectedConversation_3vtoq_522:before{opacity:1;width:5px}._queue_3vtoq_27>button._sla_breached_3vtoq_532{background:#fff8f8}._queue_3vtoq_27>button._sla_breached_3vtoq_532:after{content:"";background:var(--desk-red);width:6px;height:6px;box-shadow:0 0 0 3px var(--desk-red-pale);border-radius:50%;position:absolute;top:8px;right:6px}._queue_3vtoq_27>button>span,._queue_3vtoq_27>button>small{align-items:center;gap:5px;min-width:0;display:flex}._queueRow_3vtoq_554,._queueIdentity_3vtoq_555{align-items:center;min-width:0;display:flex}._queueRow_3vtoq_554{gap:6px}._queueIdentity_3vtoq_555{flex:auto;gap:5px;overflow:hidden}._queueIdentity_3vtoq_555 strong{text-overflow:ellipsis;white-space:nowrap;flex:auto;min-width:0;overflow:hidden}._queueRow_3vtoq_554 ._compactQueueState_3vtoq_579{flex-wrap:nowrap;flex:none;min-width:0}._queueRow_3vtoq_554 time{white-space:nowrap;flex:none}._queue_3vtoq_27>button>span strong{min-width:0;color:var(--desk-ink);text-overflow:ellipsis;white-space:nowrap;flex:1;font-size:14px;overflow:hidden}._queue_3vtoq_27 time{color:var(--desk-faint);font-size:11px}._queue_3vtoq_27 p{color:#596a82;white-space:normal;-webkit-line-clamp:2;-webkit-box-orient:vertical;min-height:36px;margin:0;font-size:13px;line-height:1.38;display:-webkit-box;overflow:hidden}._queue_3vtoq_27>button>small{color:var(--desk-soft);flex-wrap:wrap;font-size:11px}._queue_3vtoq_27 b{background:var(--desk-blue);color:#fff;border-radius:50%;place-items:center;min-width:22px;height:22px;margin-left:auto;font-size:11px;display:grid}._productBadge_3vtoq_636{--product-badge-accent:var(--desk-blue);border:1px solid color-mix(in srgb, var(--product-badge-accent) 38%, white);background:color-mix(in srgb, var(--product-badge-accent) 11%, white);min-width:34px;height:30px;color:var(--product-badge-accent);border-radius:8px;flex:none;place-items:center;font-size:10px;font-weight:850;display:inline-grid;overflow:hidden}._sceneBadge_3vtoq_652{border:1px solid color-mix(in srgb, var(--line) 76%, #168f9d 24%);background:color-mix(in srgb, var(--surface) 88%, #168f9d 12%);min-height:20px;color:var(--ink-soft);white-space:nowrap;border-radius:999px;align-items:center;padding:2px 7px;font-size:10px;font-style:normal;display:inline-flex}._integrationSimulator_3vtoq_666{border-bottom:1px solid var(--line);background:color-mix(in srgb, var(--surface) 92%, #168f9d 8%);grid-template-columns:minmax(260px,1fr) auto auto auto auto;align-items:center;gap:10px;padding:12px 14px;display:grid}._integrationSimulator_3vtoq_666>div{gap:2px;display:grid}._integrationSimulator_3vtoq_666 small{color:#168f9d;font-weight:750}._integrationSimulator_3vtoq_666 p{color:var(--ink-soft);margin:0;font-size:12px}._integrationSimulator_3vtoq_666 label{color:var(--ink-soft);gap:3px;font-size:11px;display:grid}._integrationSimulator_3vtoq_666 select,._integrationSimulator_3vtoq_666 button{border:1px solid var(--line);background:var(--surface);min-height:36px;color:var(--ink);border-radius:9px;padding:0 11px}._integrationSimulator_3vtoq_666 button:not(._simulatorClose_3vtoq_682){cursor:pointer;font-weight:700}._integrationSimulator_3vtoq_666 button:disabled{cursor:not-allowed;opacity:.48}._simulatorClose_3vtoq_682{cursor:pointer;place-items:center;width:36px;display:grid;padding:0!important}@media (max-width:1120px){._integrationSimulator_3vtoq_666{grid-template-columns:1fr 1fr}._integrationSimulator_3vtoq_666>div{grid-column:1/-1}}._productLogo_3vtoq_691{object-fit:contain;background-position:50%;background-repeat:no-repeat;background-size:contain;width:30px;height:24px;display:block}._channelBadge_3vtoq_701{--channel-badge-accent:var(--desk-h5);border:1px solid color-mix(in srgb, var(--channel-badge-accent) 34%, white);background:color-mix(in srgb, var(--channel-badge-accent) 10%, white);min-width:48px;height:30px;color:var(--channel-badge-accent);border-radius:8px;flex:none;justify-content:center;align-items:center;gap:4px;padding:0 7px;font-size:10px;font-weight:850;display:inline-flex}._channelBadge_3vtoq_701>span{white-space:nowrap;line-height:1}._channelBadge_meta_messenger_3vtoq_724{border-color:color-mix(in srgb, var(--desk-meta) 34%, white);background:color-mix(in srgb, var(--desk-meta) 10%, white);color:var(--desk-meta)}._threadPane_3vtoq_730{background:#fff;grid-template-rows:auto minmax(0,1fr) auto;min-width:0;min-height:0;display:grid;position:relative;overflow:hidden}._threadHeader_3vtoq_433{background:#fff;justify-content:flex-start;min-width:0;min-height:68px;padding:10px 14px}._threadIdentity_3vtoq_748{grid-template-columns:auto auto 4px minmax(0,1fr);align-items:center;column-gap:7px;min-width:280px;display:grid}._threadIdentity_3vtoq_748>i{border-radius:4px;grid-row:1/span 2;width:4px;height:38px}._threadIdentity_3vtoq_748>._channelBadge_3vtoq_701,._threadIdentity_3vtoq_748>._productBadge_3vtoq_636{grid-row:1/span 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strong{color:var(--desk-ink);font-size:15px}._empty_3vtoq_1670 span{font-size:13px}._srOnly_3vtoq_1688{clip:rect(0 0 0 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}:is(._commandActions_3vtoq_313 button:focus-visible,._statusFilters_3vtoq_85 button:focus-visible,._scopeFilters_3vtoq_157 select:focus-visible,._queue_3vtoq_27>button:focus-visible,._threadActions_3vtoq_339 button:focus-visible,._replyComposer_3vtoq_340 button:focus-visible,._toolShelf_3vtoq_341 button:focus-visible,._caseDrawer_3vtoq_1339 button:focus-visible){outline-offset:2px;outline:3px solid #2566c13d}@media (max-width:1650px){._statusFilters_3vtoq_85{order:2;width:100%}._scopeFilters_3vtoq_157{flex:0 auto;order:3;width:auto;margin-left:0}._queueSearch_3vtoq_283{order:3;width:190px;margin-left:auto}._commandActions_3vtoq_313{order:3}._threadIdentity_3vtoq_748{flex:300px;min-width:190px;max-width:300px}._threadActions_3vtoq_339{flex:none}._threadActions_3vtoq_339 button{width:38px;padding:0;font-size:0}._threadActions_3vtoq_339 button svg{width:16px;height:16px}}@media (max-width:1050px){._statusFilters_3vtoq_85{order:1;width:100%}._commandActions_3vtoq_313{order:1;margin-left:auto}._scopeFilters_3vtoq_157{order:2;width:100%}._queueSearch_3vtoq_283{order:2;width:220px}._workspace_3vtoq_369{grid-template-columns:minmax(260px, min(var(--queue-pane-width,320px), 38vw)) 7px minmax(0, 1fr);height:100%;min-height:0}._messageStream_3vtoq_965{min-height:0}}@media (max-width:900px){._workspace_3vtoq_369{grid-template-columns:minmax(0,1fr);height:auto;min-height:760px;overflow:visible}._paneSplitter_3vtoq_391{display:none}._queue_3vtoq_27{border-right:0;border-bottom:1px solid var(--desk-line);max-height:280px}._threadPane_3vtoq_730{min-height:620px}}@media (max-width:760px){._scopeFilters_3vtoq_157{flex:1}._queueSearch_3vtoq_283{order:2;width:calc(100% - 78px)}._commandActions_3vtoq_313{order:2}._statusFilters_3vtoq_85{order:3}._console_3vtoq_1{height:auto;min-height:0}._threadHeader_3vtoq_433{flex-direction:column;align-items:flex-start}._threadActions_3vtoq_339{width:100%;margin-left:0}._threadActions_3vtoq_339 button{width:auto;padding:0 9px;font-size:12px}._message_3vtoq_965{min-width:0;max-width:92%}._replyComposer_3vtoq_340>div{flex-wrap:wrap;align-items:stretch}._replyComposer_3vtoq_340>div>small{width:100%}._replyComposer_3vtoq_340 button{flex:1}}@media (max-width:430px){._deskToolbar_3vtoq_32{padding:6px}._scopeFilters_3vtoq_157{width:100%}._queueSearch_3vtoq_283{width:calc(100% - 76px)}._threadIdentity_3vtoq_748{width:100%;min-width:0}._caseDrawer_3vtoq_1339{width:100vw}._caseFacts_3vtoq_1444{grid-template-columns:1fr}}._customerLanguage_3vtoq_1761{color:#65738b;align-items:center;gap:5px;font-size:10px;display:inline-flex}._languageWorkflow_3vtoq_1773{background:linear-gradient(135deg,#f1f7ffeb,#f9f7ffeb);border:1px solid #647da433;border-radius:11px;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;padding:8px;display:grid}._languageWorkflow_3vtoq_1773 label{gap:4px;min-width:0;display:grid}._languageWorkflow_3vtoq_1773 label>span{color:#64738c;font-size:9px;font-weight:760}._languageWorkflow_3vtoq_1773 select{color:#17243d;background:#fff;border:1px solid #677a9947;border-radius:8px;outline:0;width:100%;min-height:36px;padding:0 28px 0 9px;font-size:11px;font-weight:720}._languageWorkflow_3vtoq_1773 select:focus-visible{border-color:#0aaab7;box-shadow:0 0 0 3px #0aaab71f}._languageWorkflow_3vtoq_1773 small{color:#7a879c;text-overflow:ellipsis;white-space:nowrap;font-size:8px;overflow:hidden}@media (max-width:760px){._languageWorkflow_3vtoq_1773{grid-template-columns:minmax(0,1fr);max-height:188px;overflow-y:auto}}._console_3vtoq_1{color:#182238;gap:8px;height:calc(100dvh - 34px);min-height:610px}._deskToolbar_3vtoq_32{background:#fffffff5;border:1px solid #dce5f0;border-radius:12px;grid-template-columns:auto minmax(240px,1fr) auto;grid-template-areas:"identity search actions""status status scope";gap:7px 10px;padding:8px 10px;display:grid;box-shadow:0 2px 8px #001f540d}._deskIdentity_3vtoq_46>span{color:#006f67;background:#eaf9f7}._deskIdentity_3vtoq_46>div strong{color:#182238;font-size:12px}._deskIdentity_3vtoq_46>div small{color:#7c8ca4;font-size:8px}._previewBadge_3vtoq_1870{color:#b33b11;background:#fff2ec;border-color:#ffd4c1}._queueSearch_3vtoq_283{background:#f8faff;border:1px solid #dce5f0;border-radius:9px;grid-area:search;justify-self:start;width:100%;max-width:560px;height:36px}._statusFilters_3vtoq_85{grid-area:status;gap:3px;width:auto;overflow-x:auto}._statusFilters_3vtoq_85 button{color:#6b7d94;background:0 0;border:0;border-radius:8px;min-height:31px;padding:5px 8px;font-size:9px}._statusFilters_3vtoq_85 button:hover{background:#f0f5fa}._statusFilters_3vtoq_85 ._activeFilter_3vtoq_129{color:#006f67;background:#eaf9f7;box-shadow:inset 0 -2px #009b86}._statusFilters_3vtoq_85 b{background:#001f540f;border:0}._scopeFilters_3vtoq_157{grid-area:scope;width:auto;margin:0}._scopeFilters_3vtoq_157 label{min-width:114px}._scopeFilters_3vtoq_157 select{color:#4d5f7a;background:#fff;border:1px solid #dce5f0;border-radius:8px;height:31px;font-size:9px}._commandActions_3vtoq_313 button{color:#4d5f7a;background:#fff;border-color:#dce5f0;border-radius:9px;width:34px;height:34px}._workspace_3vtoq_369{grid-template-columns:minmax(270px, var(--queue-pane-width,310px)) 5px minmax(0, 1fr);background:#fff;border:1px solid #dce5f0;border-radius:13px;flex:auto;min-height:0;overflow:hidden;box-shadow:0 12px 34px #001f5413}._queue_3vtoq_27{background:#fbfdff;border-right:0}._queue_3vtoq_27>header{background:#fff;border-bottom:1px solid #dce5f0;min-height:44px;padding:8px 10px}._queue_3vtoq_27>header strong{color:#182238;font-size:11px}._queue_3vtoq_27>header small,._queue_3vtoq_27>header em{color:#7c8ca4;font-size:8px}._queue_3vtoq_27>button{background:#fff;border-bottom:1px solid #e5ebf2;min-height:78px;padding:9px 10px}._queue_3vtoq_27>button:hover{background:#f5f9fd}._queue_3vtoq_27>button>span{grid-template-columns:auto auto minmax(0,1fr) auto;gap:6px}._queue_3vtoq_27>button strong{color:#182238;font-size:11px}._queue_3vtoq_27>button time{color:#8998ac;font-size:8px}._queue_3vtoq_27 p{color:#5f7189;-webkit-line-clamp:1;margin:5px 0;font-size:9px}._queue_3vtoq_27>button small{color:#7c8ca4;gap:6px}._paneSplitter_3vtoq_391{background:#edf2f8}._threadPane_3vtoq_730{background:#f5f8fc;min-width:0}._threadHeader_3vtoq_433{background:#fff;border-bottom:1px solid #dce5f0;min-height:54px;padding:7px 10px}._threadIdentity_3vtoq_748 strong{color:#182238;font-size:12px}._threadIdentity_3vtoq_748 small{color:#7c8ca4;font-size:8px}._threadActions_3vtoq_339{gap:5px}._threadActions_3vtoq_339>button,._threadActions_3vtoq_339>details>summary{color:#4d5f7a;background:#fff;border:1px solid #dce5f0;border-radius:8px;min-height:32px;padding:0 9px;font-size:9px}._threadActions_3vtoq_339>button:hover,._threadActions_3vtoq_339>details>summary:hover{background:#f8faff;border-color:#9fb6cf}._threadState_3vtoq_828{color:#6a7c93;font-size:8px}._customerContext_3vtoq_2080{background:#f8fbff;border-bottom:1px solid #dce5f0;min-height:38px;padding:5px 10px}._customerContext_3vtoq_2080 span{border-right:1px solid #e2e9f1;min-width:100px;padding:0 10px}._customerContext_3vtoq_2080 strong{color:#344963;font-size:8px}._message_3vtoq_965{background:#fff;border:1px solid #dce5f0;border-radius:12px;max-width:min(670px,78%);box-shadow:0 2px 8px #001f5409}._message_3vtoq_965._customer_3vtoq_1016{background:#fffaf0;border-color:#efd59f}._message_3vtoq_965._ai_3vtoq_1034,._message_3vtoq_965._human_3vtoq_1025{background:#eef6ff;border-color:#bed8ef}._message_3vtoq_965>header{color:#7c8ca4;padding:7px 10px 0;font-size:8px}._roleLabel_3vtoq_1062{color:#2b405c}._originalCopy_3vtoq_1173{color:#22334e;padding:6px 10px 9px;font-size:11px;line-height:1.5}._translationCopy_3vtoq_1174{color:#324b67;background:#ffffffad;border:0;border-left:3px solid #6a90a6;border-radius:0 8px 8px 0;margin:0 8px 8px;padding:7px 9px;font-size:10px}._replyComposer_3vtoq_340{background:#fff;border-top:1px solid #dce5f0;max-height:34dvh;padding:8px 10px 9px}._composerHeading_3vtoq_2164{color:#4d5f7a;margin-bottom:5px}._languageTarget_3vtoq_2169 select{color:#344963;background:#f8faff;border-color:#dce5f0;border-radius:8px;height:28px;font-size:9px}._replyComposer_3vtoq_340>textarea{color:#182238;background:#fff;border:1px solid #cdd9e7;border-radius:9px;min-height:56px;max-height:108px;padding:9px 10px}._replyComposer_3vtoq_340>textarea:focus{border-color:#6a90a6;box-shadow:0 0 0 3px #27cff41f}._sendButton_3vtoq_1271{color:#fff;background:linear-gradient(135deg,#006f67,#009b86);border:0;border-radius:8px;box-shadow:0 7px 17px #006f6726}._sendButton_3vtoq_1271:disabled{box-shadow:none;background:#d5deea}@media (max-width:1180px){._deskToolbar_3vtoq_32{grid-template-columns:auto minmax(180px,1fr) auto}._workspace_3vtoq_369{grid-template-columns:minmax(250px, min(var(--queue-pane-width,292px), 34vw)) 5px minmax(0, 1fr)}._threadActions_3vtoq_339 button span{display:none}}@media (max-width:860px){._console_3vtoq_1{height:auto;min-height:0}._deskToolbar_3vtoq_32{grid-template-columns:minmax(0,1fr) auto;grid-template-areas:"identity actions""search search""status status""scope scope"}._queueSearch_3vtoq_283,._scopeFilters_3vtoq_157{width:100%;max-width:none}._workspace_3vtoq_369{grid-template-columns:minmax(0,1fr)}._paneSplitter_3vtoq_391{display:none}._queue_3vtoq_27{border-bottom:1px solid #dce5f0;max-height:286px}._threadPane_3vtoq_730{min-height:560px}}@media (max-width:430px){._deskToolbar_3vtoq_32{padding:7px}._deskIdentity_3vtoq_46>div small{display:none}._statusFilters_3vtoq_85{padding-bottom:2px}._scopeFilters_3vtoq_157{overflow-x:auto}._scopeFilters_3vtoq_157 label{flex:1 0 128px}._queue_3vtoq_27{max-height:250px}._threadHeader_3vtoq_433{align-items:center}._threadIdentity_3vtoq_748{max-width:calc(100% - 88px)}._threadIdentity_3vtoq_748 small,._threadState_3vtoq_828{display:none}._customerContext_3vtoq_2080{overflow-x:auto}._message_3vtoq_965{max-width:96%}._replyComposer_3vtoq_340{max-height:none}}._console_3vtoq_1{--desk-blue:#5267d8;--desk-blue-strong:#3349b8;--desk-blue-pale:#eef2ff;--desk-line:#dfe6f0;--desk-canvas:#f5f7fb;--desk-ink:#18233a;--desk-muted:#6f7d93;gap:7px;height:calc(100dvh - 126px);min-height:620px}._deskToolbar_3vtoq_32{border-radius:12px;grid-template-columns:auto minmax(190px,1fr) auto;grid-template-areas:"identity search actions""status status scope";gap:7px 10px;padding:8px 10px;display:grid;box-shadow:0 8px 24px #2033550e}._statusFilters_3vtoq_85{grid-area:status}._scopeFilters_3vtoq_157{grid-area:scope;margin-left:0}._previewBadge_3vtoq_1870{color:#5363bc;white-space:nowrap;background:#f0f3ff;border:1px solid #d8def7;border-radius:999px;align-items:center;min-height:22px;padding:0 8px;font-size:8px;font-style:normal;font-weight:800;display:inline-flex}._workspace_3vtoq_369{grid-template-columns:minmax(270px, var(--queue-pane-width,310px)) 5px minmax(0, 1fr);border-radius:12px;flex:auto;min-height:0;box-shadow:0 12px 32px #1f315013}._queue_3vtoq_27>header{min-height:46px;padding:8px 11px}._queue_3vtoq_27 p{-webkit-line-clamp:1;margin:5px 0 6px;font-size:10px}._queue_3vtoq_27>button>small{gap:6px}._queue_3vtoq_27>button>small b{margin-left:auto}._threadPane_3vtoq_730{background:#f6f8fc;flex-direction:column;min-width:0;min-height:0;display:flex}._threadHeader_3vtoq_433{flex-wrap:nowrap;flex:none;min-height:52px;padding:7px 10px}._threadIdentity_3vtoq_748{flex:auto;align-items:center;gap:8px;min-width:150px;display:flex}._threadIdentity_3vtoq_748>span:last-child strong,._threadIdentity_3vtoq_748>span:last-child small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}._threadActions_3vtoq_339{overflow:visible}._threadActions_3vtoq_339 button{min-height:32px;padding-inline:9px}._moreActions_3vtoq_2412{position:relative}._moreActions_3vtoq_2412 summary{color:#56647a;cursor:pointer;background:#fff;border:1px solid #d7dfeb;border-radius:8px;align-items:center;min-height:32px;padding:0 9px;font-size:9px;font-weight:750;list-style:none;display:inline-flex}._moreActions_3vtoq_2412 summary::-webkit-details-marker{display:none}._moreActions_3vtoq_2412>div{z-index:12;background:#fff;border:1px solid #dce3ee;border-radius:10px;gap:4px;width:130px;padding:6px;display:grid;position:absolute;top:38px;right:0;box-shadow:0 14px 30px #1e305229}._customerContext_3vtoq_2080{scrollbar-width:none;background:#fff;border-bottom:1px solid #e3e9f1;flex:none;align-items:center;gap:5px;min-height:38px;padding:5px 10px;display:flex;overflow-x:auto}._customerContext_3vtoq_2080::-webkit-scrollbar{display:none}._customerContext_3vtoq_2080>span{background:#f8f9fc;border:1px solid #e1e7f0;border-radius:8px;flex:none;align-items:center;gap:5px;min-height:27px;padding:0 8px;display:inline-flex}._customerContext_3vtoq_2080 small{color:#8894a8;font-size:8px}._customerContext_3vtoq_2080 strong{color:#445168;font-size:9px;font-weight:720}._messageStream_3vtoq_965{background:radial-gradient(circle at 68% 0,#5267d80e,#0000 24rem),#f6f8fc;flex:auto;min-height:0;padding:14px 18px 16px}._message_3vtoq_965{max-width:min(620px,72%);box-shadow:none;border-radius:12px;padding:9px 10px}._message_3vtoq_965 header{gap:6px;min-height:20px}._message_3vtoq_965 header>span{color:#7d899c;font-size:8px;font-weight:700}._message_3vtoq_965 header time{margin-left:auto}._originalCopy_3vtoq_1173{background:0 0;padding:0}._replyComposer_3vtoq_340{background:#fff;border-top:1px solid #dfe6f0;flex:none;max-height:31dvh;padding:8px 10px 9px}._composerHeading_3vtoq_2164{min-height:30px}._languageTarget_3vtoq_2169{align-items:center;gap:7px;display:inline-flex}._languageTarget_3vtoq_2169 small{color:#76849a;font-size:8px}._languageTarget_3vtoq_2169 select{color:#34435c;background:#f8f9fc;border:1px solid #d6deeb;border-radius:8px;min-height:28px;padding:0 26px 0 9px;font-size:9px;font-weight:720}@media (max-width:1180px){._deskToolbar_3vtoq_32{grid-template-columns:auto minmax(160px,1fr) auto}._scopeFilters_3vtoq_157{grid-area:scope}._threadState_3vtoq_828 em{display:none}}@media (max-width:760px){._console_3vtoq_1{height:auto;min-height:0}._deskToolbar_3vtoq_32{grid-template-columns:minmax(0,1fr) auto;grid-template-areas:"identity actions""search search""status status""scope scope"}._queueSearch_3vtoq_283{max-width:none}._workspace_3vtoq_369{grid-template-columns:minmax(0,1fr)}._queue_3vtoq_27{max-height:270px}._threadPane_3vtoq_730{min-height:590px}._paneSplitter_3vtoq_391,._threadActions_3vtoq_339 button span{display:none}._message_3vtoq_965{max-width:92%}}@media (max-width:430px){._deskIdentity_3vtoq_46>div small{display:none}._previewBadge_3vtoq_1870{padding-inline:6px}._threadHeader_3vtoq_433{flex-direction:row;align-items:center}._threadIdentity_3vtoq_748{max-width:calc(100% - 100px)}._threadIdentity_3vtoq_748 small{display:none}._threadActions_3vtoq_339{width:auto;margin-left:auto}._threadState_3vtoq_828{display:none}._customerContext_3vtoq_2080{padding-inline:7px}._messageStream_3vtoq_965{padding-inline:8px}._message_3vtoq_965{max-width:96%}._composerHeading_3vtoq_2164{align-items:flex-start}._languageTarget_3vtoq_2169{flex-direction:column;align-items:flex-end;gap:2px}}._console_3vtoq_1{gap:6px;height:100%;min-height:0;font-size:14px}._deskToolbar_3vtoq_32{border-radius:10px;grid-template-columns:minmax(180px,1fr) auto auto;align-items:center;gap:7px;min-height:48px;padding:5px 7px;display:grid;box-shadow:0 3px 12px #1c31520b}._queueSearch_3vtoq_283{order:initial;background:#f3f5f8;border-radius:7px;width:auto;min-width:0;min-height:36px;margin:0}._compactFilters_3vtoq_2586{align-items:center;gap:5px;min-width:0;display:flex}._filterSelect_3vtoq_2593{border:1px solid var(--desk-line);color:#52647b;background:#fff;border-radius:7px;align-items:center;gap:5px;min-width:104px;height:36px;padding:0 6px;display:flex}._filterSelect_3vtoq_2593:nth-child(2){min-width:134px}._filterSelect_3vtoq_2593:nth-child(3){min-width:124px}._filterSelect_3vtoq_2593:focus-within{border-color:#8cb3e1;box-shadow:0 0 0 3px #2566c11a}._filterSelect_3vtoq_2593 select{color:#35485f;cursor:pointer;min-width:0;height:34px;font:inherit;background-color:#0000;border:0;outline:0;flex:1;padding:0 20px 0 1px;font-size:12px;font-weight:700}._filterSelect_3vtoq_2593 ._channelBadge_3vtoq_701,._filterSelect_3vtoq_2593 ._productBadge_3vtoq_636{border:0;border-radius:6px;width:24px;min-width:24px;height:24px}._filterSelect_3vtoq_2593 ._productLogo_3vtoq_691{width:22px;height:18px}._commandActions_3vtoq_313{order:initial;gap:4px;margin:0}._commandActions_3vtoq_313 button{border-radius:7px;width:36px;height:36px}._notice_3vtoq_346{border-radius:7px;flex:none;padding:7px 10px;font-size:12px}._workspace_3vtoq_369{grid-template-columns:var(--queue-pane-width,340px) 7px minmax(460px, 1fr);border-radius:10px;height:100%;min-height:0;box-shadow:0 5px 18px #182e4f0e}._queue_3vtoq_27{scrollbar-gutter:stable;background:#f5f6f8}._queue_3vtoq_27>header,._threadHeader_3vtoq_433{min-height:52px;padding:7px 11px}._queue_3vtoq_27>header strong,._threadHeader_3vtoq_433 strong{font-size:15px}._queue_3vtoq_27>header small,._threadHeader_3vtoq_433 small{font-size:11px}._queue_3vtoq_27>button{background:#fafbfc;gap:6px;padding:10px 11px 11px 14px}._queue_3vtoq_27>button:hover,._queue_3vtoq_27>button._selectedConversation_3vtoq_522{background:#fff}._queue_3vtoq_27>button>span strong{font-size:13.5px}._queue_3vtoq_27>button>small{gap:4px;font-size:10.5px}._queue_3vtoq_27 ._productBadge_3vtoq_636,._queue_3vtoq_27 ._channelBadge_3vtoq_701{border-radius:7px;min-width:27px;height:27px}._queue_3vtoq_27 ._channelBadge_3vtoq_701{width:auto;min-width:48px;padding:0 6px}._queue_3vtoq_27 ._productLogo_3vtoq_691{width:25px;height:20px}._threadPane_3vtoq_730{background:#f2f4f7;grid-template-rows:52px minmax(0,1fr) auto}._threadHeader_3vtoq_433{background:#fffffffa;min-width:0;min-height:52px;padding:6px 9px}._threadIdentity_3vtoq_748{grid-template-columns:auto auto 3px minmax(0,1fr);column-gap:5px;min-width:170px;max-width:min(360px,44%)}._threadIdentity_3vtoq_748>i{width:3px;height:32px}._threadIdentity_3vtoq_748>._channelBadge_3vtoq_701,._threadIdentity_3vtoq_748>._productBadge_3vtoq_636{border-radius:7px;min-width:28px;height:28px}._threadIdentity_3vtoq_748>._channelBadge_3vtoq_701{width:auto;min-width:48px;padding:0 6px}._threadIdentity_3vtoq_748 ._productLogo_3vtoq_691{width:25px;height:20px}._threadIdentity_3vtoq_748>strong{font-size:14px}._threadIdentity_3vtoq_748>small{font-size:10.5px}._threadActions_3vtoq_339{gap:4px;padding:0}._threadActions_3vtoq_339 button{border-radius:7px;width:34px;min-height:34px;padding:0;font-size:0}._threadActions_3vtoq_339 button>span{display:none}._threadState_3vtoq_828{gap:0;padding-right:3px}._threadState_3vtoq_828 em,._threadState_3vtoq_828 ._slaLabel_3vtoq_1611{font-size:9.5px}._toolShelf_3vtoq_341{top:57px}._messageStream_3vtoq_965{background:#f2f4f7 radial-gradient(circle at 1px 1px,#364b690e 1px,#0000 0) 0 0/22px 22px;gap:7px;height:auto;min-height:0;padding:11px 16px 14px;scroll-padding-block:12px}._message_3vtoq_965{border-radius:11px;gap:4px;width:fit-content;min-width:0;max-width:min(60ch,64%);padding:8px 10px;box-shadow:0 2px 8px #1f36570e}._message_3vtoq_965._customer_3vtoq_1016{background:#fff9eb;border-left-width:3px;border-bottom-left-radius:3px;box-shadow:0 2px 8px #99670e12}._message_3vtoq_965._human_3vtoq_1025{background:#e9f8f0;border-right-width:3px;border-bottom-right-radius:3px;box-shadow:0 2px 8px #1f8a6312}._message_3vtoq_965._ai_3vtoq_1034{background:#edf5ff;border-right-width:3px;border-bottom-right-radius:3px;box-shadow:0 2px 8px #2566c112}._message_3vtoq_965._system_3vtoq_1043{max-width:min(64ch,74%)}._message_3vtoq_965 header{align-items:center}._roleLabel_3vtoq_1062{padding:2px 7px;font-size:11px!important}._message_3vtoq_965 time,._message_3vtoq_965>small,._originalCopy_3vtoq_1173>small,._translationCopy_3vtoq_1174>small{font-size:10px}._message_3vtoq_965 p{max-width:60ch;font-size:15px;line-height:1.42}._originalCopy_3vtoq_1173,._translationCopy_3vtoq_1174{gap:2px}._translationCopy_3vtoq_1174{background:#ffffff7a;border:0;border-left:2px solid #8db4df;border-radius:0 6px 6px 0;margin-top:1px;padding:5px 7px}._replyComposer_3vtoq_340{z-index:6;background:#fffffffc;border-top-color:#d5dde8;gap:5px;max-height:38dvh;padding:7px 10px 8px;position:relative;overflow-y:auto;box-shadow:0 -3px 14px #1c31520e}._replyCommandRow_3vtoq_2914{justify-content:flex-start!important;align-items:center!important;gap:8px!important;min-height:34px!important;display:flex!important}._composerHeading_3vtoq_2164{justify-content:space-between;align-items:center;gap:12px;min-height:18px;display:flex}._replyCommandRow_3vtoq_2914 ._composerHeading_3vtoq_2164{flex:none;justify-content:flex-start;gap:8px;min-width:max-content}._customerLanguage_3vtoq_1761{color:var(--desk-soft);white-space:nowrap;font-size:10px}._customerLanguage_3vtoq_1761 strong{color:var(--desk-ink)}._composerHeading_3vtoq_2164 label{color:var(--desk-ink);font-size:12px;font-weight:750}._composerHeading_3vtoq_2164 small{color:var(--desk-soft);text-overflow:ellipsis;white-space:nowrap;font-size:10px;overflow:hidden}._replyComposer_3vtoq_340>textarea{resize:vertical;border-radius:7px;min-height:54px;max-height:96px;padding:8px 10px;font-size:14px;line-height:1.4}._replyComposer_3vtoq_340>div{gap:6px;min-height:36px}._replyComposer_3vtoq_340>div>small{text-overflow:ellipsis;white-space:nowrap;max-width:42%;font-size:10px;overflow:hidden}._replyComposer_3vtoq_340 button{border-radius:7px;min-height:36px;padding:0 11px;font-size:11.5px}._translationPreview_3vtoq_1277{border-radius:7px;gap:5px;padding:7px 8px}._translationPreview_3vtoq_1277 textarea{min-height:54px;max-height:92px}._filterSelect_3vtoq_2593:focus-within{outline-offset:2px;outline:3px solid #2566c13d}._commandActions_3vtoq_313 button:focus-visible{outline-offset:2px;outline:3px solid #2566c13d}._queue_3vtoq_27>button:focus-visible{outline-offset:2px;outline:3px solid #2566c13d}._threadActions_3vtoq_339 button:focus-visible{outline-offset:2px;outline:3px solid #2566c13d}._replyComposer_3vtoq_340 button:focus-visible{outline-offset:2px;outline:3px solid #2566c13d}@media (max-width:1180px){._deskToolbar_3vtoq_32{grid-template-columns:minmax(150px,1fr) auto auto}._filterSelect_3vtoq_2593{min-width:92px}._filterSelect_3vtoq_2593:nth-child(2){min-width:112px}._filterSelect_3vtoq_2593:nth-child(3){min-width:106px}._filterSelect_3vtoq_2593 select{font-size:11px}._workspace_3vtoq_369{grid-template-columns:minmax(250px, min(var(--queue-pane-width,310px), 36vw)) 7px minmax(420px, 1fr)}._threadIdentity_3vtoq_748{max-width:34%}}@media (max-width:900px){._deskToolbar_3vtoq_32{grid-template-columns:minmax(140px,1fr) auto auto;overflow-x:auto}._compactFilters_3vtoq_2586{min-width:max-content}._workspace_3vtoq_369{grid-template-columns:minmax(235px, min(var(--queue-pane-width,285px), 36vw)) 7px minmax(410px, 1fr);height:100%;min-height:0;overflow:hidden}._paneSplitter_3vtoq_391{display:grid}._queue_3vtoq_27{border-right:1px solid var(--desk-line);border-bottom:0;max-height:none}._threadPane_3vtoq_730{min-height:0}._message_3vtoq_965{max-width:76%}}@media (max-width:760px){._console_3vtoq_1{height:auto;min-height:860px}._deskToolbar_3vtoq_32{grid-template-columns:minmax(0,1fr) auto}._compactFilters_3vtoq_2586{grid-column:1/-1;width:100%;overflow-x:auto}._workspace_3vtoq_369{grid-template-columns:minmax(0,1fr);height:auto;min-height:760px;overflow:hidden}._paneSplitter_3vtoq_391{display:none}._queue_3vtoq_27{border-right:0;border-bottom:1px solid var(--desk-line);max-height:260px}._threadPane_3vtoq_730{min-height:560px}._threadHeader_3vtoq_433{flex-direction:row;align-items:center}._threadIdentity_3vtoq_748{min-width:0;max-width:48%}._threadActions_3vtoq_339{width:auto;margin-left:auto}._threadActions_3vtoq_339 button{width:34px;padding:0;font-size:0}._message_3vtoq_965{max-width:88%}._replyComposer_3vtoq_340>div{flex-wrap:nowrap;align-items:center}._replyComposer_3vtoq_340>div>small{width:auto}._replyComposer_3vtoq_340 button{flex:none}}@media (min-width:761px){._console_3vtoq_1{gap:6px;font-size:13px}._deskToolbar_3vtoq_32{align-items:center;gap:6px;min-height:48px;padding:5px 7px;display:flex}._deskIdentity_3vtoq_46{gap:7px;min-width:168px;padding-right:8px;display:flex}._deskIdentity_3vtoq_46>span{border-radius:8px;width:30px;height:30px}._deskIdentity_3vtoq_46 strong{font-size:11px}._deskIdentity_3vtoq_46 small{font-size:8.5px}._statusFilters_3vtoq_85{flex:auto;gap:2px;padding:1px}._statusFilters_3vtoq_85 button{border-radius:7px;gap:5px;min-height:30px;padding:0 7px;font-size:9.5px}._statusFilters_3vtoq_85 button b{border-radius:5px;min-width:17px;height:17px;font-size:8px}._scopeFilters_3vtoq_157{flex:none;gap:4px;margin-left:auto}._scopeFilters_3vtoq_157 label{align-items:center;display:flex;position:relative}._scopeFilters_3vtoq_157 select{border:1px solid var(--desk-line);color:#42536b;cursor:pointer;max-width:124px;min-height:32px;font:inherit;background:#f8fafc;border-radius:7px;outline:0;padding:0 22px 0 24px;font-size:9.5px;font-weight:700}._scopeFilters_3vtoq_157 select:focus{border-color:var(--desk-blue);box-shadow:0 0 0 3px #2566c11a}._scopeDot_3vtoq_3242{pointer-events:none;background:linear-gradient(#efbd50 0 50%,#397ed5 50%);border-radius:50%;width:8px;height:8px;position:absolute;left:9px}._scopeAll_3vtoq_278{background:linear-gradient(135deg, var(--desk-h5) 0 50%, var(--desk-meta) 50%)}._scopeChannel_owned_h5_3vtoq_3256{background:var(--desk-h5)}._scopeChannel_meta_messenger_3vtoq_3257{background:var(--desk-meta)}._queueSearch_3vtoq_283{border-radius:7px;flex:0 220px;width:clamp(150px,14vw,220px);min-height:32px;padding:0 8px}._queueSearch_3vtoq_283 input{font-size:10px}._commandActions_3vtoq_313{flex:none}._commandActions_3vtoq_313 button{width:32px;height:32px}._queue_3vtoq_27>header,._threadHeader_3vtoq_433{min-height:48px;padding:6px 9px}._queue_3vtoq_27>header strong,._threadHeader_3vtoq_433 strong{font-size:13px}._queue_3vtoq_27>header small,._threadHeader_3vtoq_433 small{font-size:9.5px}._queue_3vtoq_27>button{gap:5px;padding:8px 9px 9px 12px}._queue_3vtoq_27>button>span strong{font-size:12px}._queue_3vtoq_27 p{font-size:11.5px;line-height:1.35}._queue_3vtoq_27>button>small{gap:3px;font-size:9.5px}._queue_3vtoq_27 ._productBadge_3vtoq_636,._queue_3vtoq_27 ._channelBadge_3vtoq_701{border-radius:6px;min-width:24px;height:24px}._queue_3vtoq_27 ._channelBadge_3vtoq_701{width:auto;min-width:43px;padding:0 5px;font-size:8.5px}._queue_3vtoq_27 ._productLogo_3vtoq_691{width:22px;height:18px}._threadPane_3vtoq_730{grid-template-rows:48px minmax(0,1fr) auto}._threadIdentity_3vtoq_748>._channelBadge_3vtoq_701,._threadIdentity_3vtoq_748>._productBadge_3vtoq_636{border-radius:6px;min-width:25px;height:25px}._threadIdentity_3vtoq_748>._channelBadge_3vtoq_701{width:auto;min-width:43px;padding:0 5px;font-size:8.5px}._threadIdentity_3vtoq_748 ._productLogo_3vtoq_691{width:22px;height:18px}._threadIdentity_3vtoq_748>strong{font-size:12.5px}._threadIdentity_3vtoq_748>small{font-size:9.5px}._messageStream_3vtoq_965{gap:6px;padding:9px 12px 12px}._message_3vtoq_965{border-radius:10px;gap:3px;max-width:min(60ch,62%);padding:7px 9px}._roleLabel_3vtoq_1062{padding:2px 6px;font-size:10px!important}._message_3vtoq_965 time,._message_3vtoq_965>small,._originalCopy_3vtoq_1173>small,._translationCopy_3vtoq_1174>small{font-size:9.5px}._message_3vtoq_965 p{max-width:60ch;font-size:13px;line-height:1.42}._translationCopy_3vtoq_1174{padding:4px 6px}._replyComposer_3vtoq_340{gap:4px;padding:6px 8px 7px}._replyComposer_3vtoq_340>textarea{min-height:50px;padding:7px 9px;font-size:13px}._replyComposer_3vtoq_340 button{min-height:32px;padding:0 9px;font-size:10.5px}}@media (min-width:1181px){._threadActions_3vtoq_339 button{gap:4px;width:auto;min-height:32px;padding:0 8px;font-size:10.5px}._threadActions_3vtoq_339 button>span{display:inline}}._console_3vtoq_1{--desk-blue:#4f64d4;--desk-blue-strong:#3547a7;--desk-blue-pale:#eef1ff;--desk-meta:#765ed4;--desk-h5:#238894;--desk-line:#dfe4ed;--desk-canvas:#f4f6fa;--desk-ink:#172139;--desk-muted:#68758a}._previewNotice_3vtoq_3445{color:#526077;background:linear-gradient(90deg,#eef1ff,#f7f9ff);border:1px solid #d9e0f5;border-radius:9px;align-items:center;gap:10px;min-height:38px;padding:7px 12px;font-size:10px;display:flex}._previewNotice_3vtoq_3445 strong{color:#3547a7;flex:none;font-size:10.5px}._previewNotice_3vtoq_3445 span{min-width:0}@media (max-width:640px){._previewNotice_3vtoq_3445{flex-direction:column;align-items:flex-start;gap:2px}}._console_3vtoq_1{gap:8px;min-width:0}._deskToolbar_3vtoq_32{background:#fffffff5;border:1px solid #dce4f0;gap:8px;min-width:0;padding:7px 9px;box-shadow:0 10px 28px #1c2f4e11}._statusFilters_3vtoq_85{scrollbar-width:none;flex:auto;min-width:0;overflow-x:auto}._statusFilters_3vtoq_85::-webkit-scrollbar{display:none}._statusFilters_3vtoq_85 button{flex:none}._scopeFilters_3vtoq_157{min-width:0}._previewNotice_3vtoq_3445{background:linear-gradient(90deg,#4f64d41c,#f8fafff0);border-color:#cfd8f6;min-height:42px;padding-left:42px;position:relative}._previewNotice_3vtoq_3445:before{content:"PREVIEW";color:#fff;letter-spacing:.06em;background:#4f64d4;border-radius:8px;place-items:center;width:25px;height:25px;font-size:6.5px;font-weight:900;display:grid;position:absolute;left:10px}._workspace_3vtoq_369{grid-template-columns:minmax(286px, var(--queue-pane-width,326px)) 6px minmax(0, 1fr);border-color:#dce4ef;border-radius:13px;box-shadow:0 16px 36px #182c4c16}._queue_3vtoq_27{background:#f6f8fb}._queue_3vtoq_27>button{min-height:100px;padding-block:10px}._threadPane_3vtoq_730{background:#f5f7fb;grid-template-rows:auto minmax(0,1fr) auto;min-width:0}._threadHeader_3vtoq_433{border-bottom-color:#e0e6ef;flex-wrap:wrap;row-gap:6px;min-height:58px;padding:8px 10px}._threadIdentity_3vtoq_748{flex:220px;max-width:none}._threadActions_3vtoq_339{scrollbar-width:none;flex:0 auto;min-width:0;overflow-x:auto}._threadActions_3vtoq_339::-webkit-scrollbar{display:none}._threadActions_3vtoq_339 button{flex:none}._threadActions_3vtoq_339 button:disabled,._replyComposer_3vtoq_340 button:disabled,._toolShelf_3vtoq_341 button:disabled{color:#9ba6b7;box-shadow:none;opacity:.58;background:#f2f4f7;border-color:#e2e6ed}._messageStream_3vtoq_965{background-color:#f5f7fb;background-image:radial-gradient(circle at 20% 5%,#4f64d40f,#0000 22rem),radial-gradient(circle at 1px 1px,#364b690b 1px,#0000 0);min-height:300px;padding:16px 18px 18px}._replyComposer_3vtoq_340{max-height:34dvh;padding:9px 11px 10px}._replyComposer_3vtoq_340>textarea{resize:none;min-height:62px;max-height:120px}@media (max-width:1180px){._deskToolbar_3vtoq_32{flex-wrap:wrap}._statusFilters_3vtoq_85{order:3;width:100%}._workspace_3vtoq_369{grid-template-columns:minmax(260px, min(var(--queue-pane-width,306px), 35vw)) 6px minmax(0, 1fr)}}@media (max-width:760px){._console_3vtoq_1{min-height:0}._deskToolbar_3vtoq_32{display:flex;overflow:visible}._deskIdentity_3vtoq_46{flex:180px}._queueSearch_3vtoq_283{flex:180px;order:2;width:calc(100% - 80px)}._scopeFilters_3vtoq_157{order:4;width:100%;margin:0;overflow-x:auto}._scopeFilters_3vtoq_157 label{flex:1 0 132px}._scopeFilters_3vtoq_157 select{width:100%;max-width:none}._workspace_3vtoq_369{grid-template-columns:minmax(0,1fr);height:auto;min-height:0}._queue_3vtoq_27{max-height:320px}._threadPane_3vtoq_730{min-height:620px}._threadHeader_3vtoq_433{align-items:flex-start}._threadIdentity_3vtoq_748{max-width:calc(100% - 48px)}._threadActions_3vtoq_339{width:100%;margin-left:0}._message_3vtoq_965{max-width:92%}}@media (max-width:430px){._deskToolbar_3vtoq_32{gap:6px;padding:6px}._statusFilters_3vtoq_85 button{min-height:34px;padding-inline:8px}._previewNotice_3vtoq_3445{padding:36px 9px 9px}._previewNotice_3vtoq_3445:before{width:auto;height:22px;padding:0 7px;top:7px;left:9px}._queue_3vtoq_27{max-height:280px}._threadPane_3vtoq_730{min-height:590px}._threadIdentity_3vtoq_748{max-width:100%}._threadState_3vtoq_828{width:100%}._messageStream_3vtoq_965{padding:12px 8px 14px}._message_3vtoq_965{max-width:96%}._replyComposer_3vtoq_340>div{flex-wrap:wrap;align-items:stretch}._replyComposer_3vtoq_340>div>small{width:100%;max-width:100%}}._deskToolbar_3vtoq_32{grid-template-columns:auto minmax(190px,1fr) auto;grid-template-areas:"identity search actions""status status scope";gap:7px 10px;padding:8px 10px;display:grid;overflow:visible}._deskIdentity_3vtoq_46{grid-area:identity}._queueSearch_3vtoq_283{grid-area:search;justify-self:start;width:100%;max-width:520px}._commandActions_3vtoq_313{grid-area:actions}._statusFilters_3vtoq_85{order:initial;grid-area:status;width:auto}._scopeFilters_3vtoq_157{order:initial;grid-area:scope;width:auto;margin-left:0}._workspace_3vtoq_369{grid-template-columns:minmax(270px, var(--queue-pane-width,310px)) 5px minmax(0, 1fr);flex:auto;min-height:0}._queue_3vtoq_27>button>span{grid-template-columns:auto auto minmax(0,1fr) auto}._queue_3vtoq_27 p{-webkit-line-clamp:1;margin:5px 0 6px}._threadPane_3vtoq_730{flex-direction:column;min-height:0;display:flex}._threadHeader_3vtoq_433{flex-flow:row;flex:none;min-height:52px;padding:7px 10px}._threadIdentity_3vtoq_748{flex:auto;align-items:center;gap:8px;max-width:none;display:flex}._threadIdentity_3vtoq_748>span:last-child{gap:2px;min-width:0;display:grid}._threadActions_3vtoq_339{width:auto;margin-left:auto;overflow:visible}._customerContext_3vtoq_2080{flex:none}._messageStream_3vtoq_965{flex:auto;min-height:0;padding:14px 18px 16px}._replyComposer_3vtoq_340{flex:none;max-height:31dvh;padding:8px 10px 9px}._replyComposer_3vtoq_340>textarea{min-height:54px;max-height:110px}@media (max-width:760px){._console_3vtoq_1{height:auto;min-height:0}._deskToolbar_3vtoq_32{grid-template-columns:minmax(0,1fr) auto;grid-template-areas:"identity actions""search search""status status""scope scope"}._queueSearch_3vtoq_283{order:initial;width:100%;max-width:none}._scopeFilters_3vtoq_157{order:initial;width:100%}._workspace_3vtoq_369{grid-template-columns:minmax(0,1fr)}._paneSplitter_3vtoq_391{display:none}._queue_3vtoq_27{max-height:270px}._threadPane_3vtoq_730{min-height:590px}._threadHeader_3vtoq_433{flex-direction:row;align-items:center}._threadActions_3vtoq_339{width:auto}._message_3vtoq_965{max-width:92%}}@media (max-width:430px){._deskIdentity_3vtoq_46>div small{display:none}._threadIdentity_3vtoq_748{max-width:calc(100% - 100px)}._threadIdentity_3vtoq_748 small,._threadState_3vtoq_828{display:none}._messageStream_3vtoq_965{padding:12px 8px 14px}._message_3vtoq_965{max-width:96%}}._console_3vtoq_1{gap:8px;height:100%;min-height:0}._deskToolbar_3vtoq_32{background:#fffffff5;border-color:#dce5f0;border-radius:12px;box-shadow:0 2px 8px #001f540d}._workspace_3vtoq_369{background:#fff;border-color:#dce5f0;border-radius:13px;box-shadow:0 12px 34px #001f5413}._queue_3vtoq_27>button{min-height:78px;padding:9px 10px}._queue_3vtoq_27>button._selectedConversation_3vtoq_522{background:#eef8f7;box-shadow:inset 3px 0 #009b86}._threadHeader_3vtoq_433{min-height:54px}._messageStream_3vtoq_965{background:radial-gradient(circle at 65% 0,#27cff40b,#0000 22rem),#f5f8fc;padding:16px clamp(12px,3vw,34px) 18px}._message_3vtoq_965{max-width:min(670px,78%)}._replyComposer_3vtoq_340{max-height:34dvh}@media (max-width:860px){._console_3vtoq_1{height:auto;min-height:0}._queue_3vtoq_27{max-height:286px}._threadPane_3vtoq_730{min-height:560px}._message_3vtoq_965{max-width:92%}}@media (max-width:430px){._queue_3vtoq_27{max-height:250px}._message_3vtoq_965{max-width:96%}._replyComposer_3vtoq_340{max-height:none}}._console_3vtoq_1{font-size:14px}._queue_3vtoq_27>button{min-height:82px}._queue_3vtoq_27 strong{font-size:13.5px;line-height:1.3}._queue_3vtoq_27 p{font-size:12px;line-height:1.45}._queue_3vtoq_27 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var(--mobile-line,#d7e2eb);box-shadow:var(--mobile-shadow,0 8px 24px #001f5412);background:#fff;border-radius:15px;grid-template-columns:minmax(0,1fr) auto;grid-template-areas:"search actions""status status""scope scope";gap:9px;padding:10px;display:grid;overflow:visible}._deskIdentity_3vtoq_46{display:none}._deskIdentity_3vtoq_46>div{min-width:0}._deskIdentity_3vtoq_46>div strong{text-overflow:ellipsis;white-space:nowrap;font-size:14px;display:block;overflow:hidden}._deskIdentity_3vtoq_46>div small{color:#6b7c90;text-overflow:ellipsis;white-space:nowrap;font-size:10px;display:block;overflow:hidden}._commandActions_3vtoq_313{grid-area:actions;gap:6px;display:flex}._commandActions_3vtoq_313 button{pointer-events:auto;place-items:center;width:46px;min-width:46px;height:46px;min-height:46px;padding:0;display:grid}._commandActions_3vtoq_313 ._refreshMessages_3vtoq_3963{color:#00666b;width:46px;min-width:46px;padding:0}._refreshMessages_3vtoq_3963 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button{pointer-events:auto;border-radius:11px;flex:none;min-width:max-content;min-height:42px;padding:0 12px}._scopeFilters_3vtoq_157{grid-area:scope;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;width:100%;margin:0;display:none;overflow:visible}._mobileFiltersExpanded_3vtoq_4053 ._scopeFilters_3vtoq_157{display:grid}._scopeFilters_3vtoq_157 ._rewardFilterToggle_3vtoq_167{grid-column:1/-1;justify-content:center;min-height:42px;font-size:12px}._scopeFilters_3vtoq_157 label{gap:4px;width:100%;min-width:0;display:grid}._scopeFilters_3vtoq_157 select{pointer-events:auto;width:100%;max-width:none;min-height:46px;font-size:16px}._mobilePaneSwitch_3vtoq_3886{z-index:1;border:1px solid var(--mobile-line,#d7e2eb);background:#f3f7fa;border-radius:14px;grid-template-columns:repeat(2,minmax(0,1fr));gap:5px;width:100%;min-height:50px;padding:5px;display:none;position:relative}._mobilePaneSwitch_3vtoq_3886 button{color:#5f7188;min-height:40px;font:inherit;pointer-events:auto;background:0 0;border:0;border-radius:10px;font-size:13px;font-weight:780}._mobilePaneSwitch_3vtoq_3886 button:disabled{opacity:.42}._mobilePaneSwitch_3vtoq_3886 ._activeMobilePane_3vtoq_4109{color:#00666b;background:#fff;box-shadow:0 3px 10px #001f5414}._workspace_3vtoq_369{border:1px solid var(--mobile-line,#d7e2eb);width:100%;height:100%;min-height:0;box-shadow:var(--mobile-shadow,0 8px 24px #001f5412);background:#fff;border-radius:16px;flex:auto;display:block;overflow:hidden}._paneSplitter_3vtoq_391{display:none}._mobileQueueVisible_3vtoq_4132 ._queue_3vtoq_27{overscroll-behavior:contain;-webkit-overflow-scrolling:touch;width:100%;height:100%;max-height:none;scroll-padding-block:10px;display:flex;overflow-y:auto}._mobileQueueVisible_3vtoq_4132 ._threadPane_3vtoq_730,._mobileThreadVisible_3vtoq_4147 ._queue_3vtoq_27{display:none}._mobileThreadVisible_3vtoq_4147 ._threadPane_3vtoq_730{width:100%;height:100%;min-height:0;max-height:none;display:flex;overflow:hidden}._threadMode_3vtoq_28 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._compactQueueState_3vtoq_579{gap:3px!important}._queueRow_3vtoq_554 ._iconStatus_3vtoq_4230{width:22px;min-width:22px;height:22px}._queueRow_3vtoq_554 time{font-size:9px}._threadPane_3vtoq_730{background:#f2f6fa;flex-direction:column;min-height:0}._threadHeader_3vtoq_433{z-index:2;background:#fff;border-bottom:1px solid #dbe4ed;flex:none;grid-template-columns:46px minmax(0,1fr) auto;align-items:center;gap:8px;min-height:62px;padding:8px;display:grid;position:relative}._mobileBackButton_3vtoq_3887{color:#203953;pointer-events:auto;background:#f7f9fc;border:1px solid #dbe4ed;border-radius:13px;place-items:center;width:46px;min-width:46px;height:46px;display:grid}._threadIdentity_3vtoq_748{flex:auto;align-items:center;min-width:0;max-width:none;display:flex}._threadIdentity_3vtoq_748>span:last-child{min-width:0}._threadIdentity_3vtoq_748 strong,._threadIdentity_3vtoq_748 small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}._threadIdentity_3vtoq_748 strong{font-size:14px}._threadIdentity_3vtoq_748 small{color:#697b90;font-size:10px}._threadActions_3vtoq_339{scrollbar-width:none;gap:5px;width:auto;max-width:144px;margin:0;display:flex;overflow-x:auto}._threadActions_3vtoq_339::-webkit-scrollbar{display:none}._threadState_3vtoq_828{display:none}._threadActions_3vtoq_339 button{pointer-events:auto;place-items:center;width:44px;min-width:44px;height:44px;min-height:44px;padding:0;display:grid}._threadActions_3vtoq_339 button span{display:none}._customerContext_3vtoq_2080{overscroll-behavior-inline:contain;scrollbar-width:none;-webkit-overflow-scrolling:touch;flex:none;gap:7px;min-height:46px;padding:7px 9px;display:flex;overflow-x:auto}._customerContext_3vtoq_2080::-webkit-scrollbar{display:none}._customerContext_3vtoq_2080>span{background:#fff;border-radius:9px;flex:none;min-width:max-content;padding:6px 9px}._messageStream_3vtoq_965{overscroll-behavior:contain;-webkit-overflow-scrolling:touch;flex:auto;min-height:0;padding:14px 10px 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select{pointer-events:auto;max-width:180px;min-height:42px;font-size:14px}._replyComposer_3vtoq_340>textarea{min-height:64px;max-height:132px;padding:11px;font-size:16px;line-height:1.5}._replyComposer_3vtoq_340>div{align-items:center;gap:7px;display:flex}._replyComposer_3vtoq_340>div>small{text-overflow:ellipsis;white-space:nowrap;flex:auto;min-width:0;font-size:10px;overflow:hidden}._replyComposer_3vtoq_340 button{pointer-events:auto;min-height:46px;padding-inline:13px}._translationPreview_3vtoq_1277{max-height:150px;overflow-y:auto}._toolShelf_3vtoq_341{z-index:8;max-height:56dvh;position:absolute;inset:62px 0 auto;overflow-y:auto;box-shadow:0 18px 34px #142d4a2e}._caseDrawer_3vtoq_1339{width:100%;max-width:none;height:min(88dvh,820px);padding-bottom:var(--mobile-safe-bottom,0px);border-radius:24px 24px 0 0;margin-top:auto}._drawerBackdrop_3vtoq_1329{z-index:1200;align-items:flex-end}html.mobile-keyboard-open ._mobileThreadVisible_3vtoq_4147 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var(--desk-line);background:#fff;border-radius:17px;width:min(440px,100%);overflow:hidden;box-shadow:0 24px 70px #00123047}._modeExplainDialog_3vtoq_4609>header{border-bottom:1px solid var(--desk-line);grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:9px;min-height:66px;padding:10px 12px;display:grid}._modeExplainDialog_3vtoq_4609>header>span{border-radius:12px;place-items:center;width:40px;height:40px;display:grid}._modeAi_3vtoq_4636{color:#086a70;background:#e7f8f7}._modeHuman_3vtoq_4637{color:#8f5e0a;background:#fff5dc}._modeExplainDialog_3vtoq_4609>header>div{gap:2px;min-width:0;display:grid}._modeExplainDialog_3vtoq_4609>header small{color:var(--desk-soft);font-size:10px}._modeExplainDialog_3vtoq_4609>header strong{color:var(--desk-ink);font-size:15px}._modeExplainDialog_3vtoq_4609>header>button{width:38px;height:38px;color:var(--desk-soft);background:#f5f8fb;border:0;border-radius:10px;place-items:center;display:grid}._modeExplainDialog_3vtoq_4609>p{color:#4d627b;margin:0;padding:16px;font-size:13px;line-height:1.65}._modeExplainDialog_3vtoq_4609>footer{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;padding:0 12px 12px;display:grid}._modeExplainDialog_3vtoq_4609>footer button{color:#53677f;min-height:42px;font:inherit;background:#edf2f7;border:0;border-radius:10px;font-weight:760}._modeExplainDialog_3vtoq_4609>footer button._confirmModeChange_3vtoq_4645{color:#fff;background:linear-gradient(135deg,#004a7c,#087d83)}@media (max-width:860px){._deskToolbar_3vtoq_32{grid-template-columns:minmax(0,1fr);grid-template-areas:"actions""search""status""scope";gap:7px;padding:7px 8px}._commandActions_3vtoq_313{grid-template-columns:minmax(72px,1.3fr) repeat(3,minmax(42px,1fr));justify-content:stretch;width:100%;display:grid}._commandActions_3vtoq_313 button,._commandActions_3vtoq_313 ._refreshMessages_3vtoq_3963{width:100%;min-width:0;height:44px;min-height:44px}._mobileSearchButton_3vtoq_4592,._mobileServingMode_3vtoq_4593{display:inline-grid!important}._mobileServingMode_3vtoq_4593{grid-template-columns:auto auto;gap:5px;font-size:11px;font-weight:800;width:100%!important;min-width:0!important;padding:0 9px!important}._mobileServingAi_3vtoq_4689{color:#00666b!important;background:#e9f9f7!important}._mobileServingHuman_3vtoq_4690{color:#855700!important;background:#fff6df!important}._mobileServingMode_3vtoq_4593 span{display:inline!important}._queueSearch_3vtoq_283{min-height:42px;display:none}._mobileSearchExpanded_3vtoq_4698 ._queueSearch_3vtoq_283{display:flex}._queueSearch_3vtoq_283 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0}}._compactQueueState_3vtoq_579,._compactThreadState_3vtoq_4751{align-items:center;gap:5px!important}._iconStatus_3vtoq_4230{place-items:center;width:23px;min-width:23px;height:23px;border-radius:999px!important;padding:0!important;display:inline-grid!important}._unreadCompact_3vtoq_4753{min-width:31px;height:23px;border-radius:999px!important;gap:2px!important;padding:0 5px!important}._unreadCompact_3vtoq_4753 b{min-width:0;height:auto;color:inherit;background:0 0;margin:0;font-size:9px;display:inline}._slaDotStatus_3vtoq_4755{background:#f6f8fb;border:1px solid #d8e0eb}._slaDotStatus_3vtoq_4755 i{background:#5b9a76;border-radius:999px;width:8px;height:8px;display:block;box-shadow:0 0 0 3px #5b9a761c}._slaLabel_due_3vtoq_1667._slaDotStatus_3vtoq_4755 i{background:#d69722;box-shadow:0 0 0 3px #d6972221}._slaLabel_breached_3vtoq_1668._slaDotStatus_3vtoq_4755 i{background:#d64d5c;box-shadow:0 0 0 3px #d64d5c21}._filterPopover_3vtoq_4762{gap:11px;display:grid}._filterPopover_3vtoq_4762>header,._languagePopover_3vtoq_4765>header,._contextPopover_3vtoq_4766>header{border-bottom:1px solid var(--desk-line);justify-content:space-between;align-items:center;gap:12px;padding-bottom:9px;display:flex}._filterPopover_3vtoq_4762>header>span{min-width:0}._filterPopover_3vtoq_4762>header strong,._languagePopover_3vtoq_4765>header strong,._contextPopover_3vtoq_4766>header strong{color:var(--desk-ink);font-size:13px;display:block}._filterPopover_3vtoq_4762>header small,._languagePopover_3vtoq_4765>header small,._contextPopover_3vtoq_4766>header small{color:var(--desk-soft);margin-top:2px;font-size:10px;display:block}._filterPopover_3vtoq_4762>header button{color:#315c8f;cursor:pointer;background:#edf3fa;border:0;border-radius:7px;min-height:28px;padding:0 8px;font-size:10px;font-weight:750}._filterPopover_3vtoq_4762>nav{grid-template-columns:repeat(4,minmax(0,1fr));gap:5px;display:grid}._filterPopover_3vtoq_4762>nav button{border:1px solid var(--desk-line);min-height:34px;color:var(--desk-soft);font:inherit;cursor:pointer;background:#fff;border-radius:8px;justify-content:space-between;align-items:center;gap:5px;padding:0 8px;font-size:10px;font-weight:700;display:flex}._filterPopover_3vtoq_4762>nav button b{text-align:center;background:#edf1f6;border-radius:99px;min-width:18px;padding:2px 4px;font-size:9px}._filterPopover_3vtoq_4762>nav button._activeFilterChoice_3vtoq_4822{color:#175597;background:#edf5ff;border-color:#99b9df;box-shadow:inset 0 -2px #2566c1}._filterSelectGrid_3vtoq_4829{grid-template-columns:repeat(2,minmax(0,1fr));gap:7px;display:grid}._filterSelectGrid_3vtoq_4829 label,._languagePopover_3vtoq_4765 ._languageWorkflow_3vtoq_1773 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dl{gap:0;margin:0;display:grid}._contextPopover_3vtoq_4766 dl>div{border-bottom:1px solid #edf1f6;grid-template-columns:66px minmax(0,1fr);gap:10px;padding:8px 0;display:grid}._contextPopover_3vtoq_4766 dl>div:last-child{border-bottom:0}._contextPopover_3vtoq_4766 dt{color:var(--desk-faint);font-size:10px}._contextPopover_3vtoq_4766 dd{min-width:0;color:var(--desk-ink);overflow-wrap:anywhere;margin:0;font-size:11px;font-weight:700}._profileLayout_3vtoq_4872{gap:6px;display:grid}._profileLayout_3vtoq_4872 details{background:#fbfcfe;border:1px solid #e4eaf2;border-radius:10px}._profileLayout_3vtoq_4872 summary{cursor:pointer;min-height:38px;color:var(--desk-ink);justify-content:space-between;align-items:center;gap:8px;padding:0 10px;font-size:11px;font-weight:800;display:flex}._profileLayout_3vtoq_4872 summary small{color:var(--desk-faint);font-size:9px}._profileLayout_3vtoq_4872 dl{padding:0 10px 4px}._languagePopover_3vtoq_4765{width:min(420px,100vw - 24px)}._languagePopover_3vtoq_4765 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button{flex:1}}._shell_6f130_1{--support-navy:#0b1730;--support-navy-soft:#142849;--support-blue:var(--product-accent,#2f6fd7);--support-gold:#f2c159;--support-ink:#15233a;--support-muted:#6b7b91;--support-line:#dce4ee;width:100%;height:100dvh;min-height:0;max-height:100dvh;color:var(--support-ink);background:linear-gradient(#e0ecf9c7,#f6f9fdf5 24%,#f2f6fb 100%);grid-template-rows:auto auto minmax(0,1fr) auto;font-family:Inter,Noto Sans,Segoe UI,sans-serif;display:grid;overflow:hidden}._appBar_6f130_22{min-height:calc(78px + env(safe-area-inset-top));padding:max(12px, env(safe-area-inset-top)) 15px 11px;color:#fff;background:linear-gradient(100deg,#08122afa,#112b4ff5),url(/brand/stadium-login.jpg) 50% 42%/cover;align-items:center;gap:11px;display:flex;position:relative;overflow:hidden;box-shadow:0 10px 34px #0818343d}._appBar_6f130_22:after{content:"";background:linear-gradient(90deg, var(--support-gold), var(--support-blue) 46%, #ffffff2e);height:3px;position:absolute;bottom:0;left:0;right:0}._backButton_6f130_47{color:#fff;cursor:pointer;background:#ffffff14;border:1px solid #ffffff24;border-radius:14px;flex:none;place-items:center;width:46px;height:46px;transition:background .16s,transform .16s;display:grid}._backButton_6f130_47:hover{background:#ffffff26}._backButton_6f130_47:active{transform:scale(.96)}._brandAvatar_6f130_64{background:#fff;border:2px solid #f2c159eb;border-radius:50%;flex:none;place-items:center;width:48px;height:48px;display:grid;overflow:hidden;box-shadow:0 0 0 4px #f2c1591a}._brandAvatar_6f130_64 img,._agentIcon_6f130_78 img{object-fit:cover;object-position:50% 15%;width:100%;height:100%;transform:scale(1.42)}._brandTitle_6f130_86{flex:1;gap:2px;min-width:0;display:grid}._brandTitle_6f130_86 small{color:#ffffff9e;letter-spacing:.08em;text-overflow:ellipsis;text-transform:uppercase;white-space:nowrap;font-size:9px;font-weight:700;overflow:hidden}._brandTitle_6f130_86 strong{letter-spacing:-.015em;text-overflow:ellipsis;white-space:nowrap;font-size:16px;overflow:hidden}._officialMark_6f130_112{color:var(--support-gold);flex:none;justify-items:center;gap:2px;display:grid}._officialMark_6f130_112 small{color:#ffffffad;text-align:center;max-width:70px;font-size:8px;line-height:1.2}._serviceRail_6f130_128{border-bottom:1px solid var(--support-line);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);background:#ffffffeb;grid-template-columns:34px auto minmax(0,1fr);align-items:center;gap:10px;min-height:58px;padding:9px 17px;display:grid}._liveSignal_6f130_140{background:#e8f1fb;border-radius:50%;place-items:center;width:34px;height:34px;display:grid}._liveSignal_6f130_140 i{border-radius:50%;width:9px;height:9px}._online_6f130_155{background:#28a36a;box-shadow:0 0 0 5px #28a36a1f}._reconnecting_6f130_160{background:#cf9130;box-shadow:0 0 0 5px #cf91301f}._serviceRail_6f130_128>div{gap:2px;min-width:96px;display:grid}._serviceRail_6f130_128 strong{font-size:11px}._serviceRail_6f130_128 small{color:var(--support-muted);font-size:9px}._serviceRail_6f130_128 p{color:var(--support-muted);text-align:right;text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:9px;line-height:1.4;overflow:hidden}._thread_6f130_184{overscroll-behavior:contain;scroll-behavior:smooth;scrollbar-width:thin;flex-direction:column;gap:13px;min-height:0;padding:18px 14px 26px;display:flex;overflow-y:auto}._dayLabel_6f130_196{color:var(--support-muted);background:#ffffffb8;border:1px solid #6f849e24;border-radius:999px;align-self:center;padding:4px 10px;font-size:9px;font-weight:700}._message_6f130_207{align-items:flex-end;gap:8px;max-width:min(86%,590px);display:flex}._message_6f130_207>div{border-radius:17px;gap:5px;min-width:0;padding:11px 13px 8px;display:grid;box-shadow:0 7px 18px #1c335212}._message_6f130_207 small{color:var(--support-muted);font-size:9px;font-weight:750}._message_6f130_207 p{overflow-wrap:anywhere;white-space:pre-wrap;margin:0;font-size:14px;line-height:1.5}._message_6f130_207 time{color:#8190a3;justify-content:flex-end;align-items:center;gap:5px;font-size:8.5px;display:flex}._messageReceipt_6f130_246{align-items:center;gap:2px;display:inline-flex}._agentMessage_6f130_252{align-self:flex-start}._agentMessage_6f130_252>div{border:1px solid var(--support-line);background:#fffffffa;border-bottom-left-radius:5px}._customerMessage_6f130_259{align-self:flex-end}._customerMessage_6f130_259>div{border:1px solid color-mix(in srgb, var(--support-blue) 24%, white);background:color-mix(in srgb, var(--support-blue) 12%, white);border-bottom-right-radius:5px}._agentIcon_6f130_78{width:31px;height:31px;color:var(--support-blue);background:#fff;border:1px solid #ccd9e7;border-radius:50%;flex:none;place-items:center;display:grid;overflow:hidden}._quickTopics_6f130_279{gap:8px;width:min(90%,590px);padding-left:39px;display:grid}._quickTopics_6f130_279>small{color:var(--support-muted);align-items:center;gap:5px;font-size:9px;display:flex}._quickTopics_6f130_279>div{flex-wrap:wrap;gap:7px;display:flex}._quickTopics_6f130_279 button{color:#254d77;cursor:pointer;min-height:44px;font:inherit;background:#ffffffe6;border:1px solid #c6d7e8;border-radius:12px;padding:9px 12px;font-size:10px;font-weight:700;transition:border-color .15s,transform .15s}._quickTopics_6f130_279 button:hover{border-color:var(--support-blue)}._quickTopics_6f130_279 button:active{transform:translateY(1px)}._thinking_6f130_317>div span{gap:4px;padding:5px 2px 2px;display:flex}._thinking_6f130_317 i{background:var(--support-blue);border-radius:50%;width:5px;height:5px;animation:1.2s ease-in-out infinite _pulse_6f130_1}._thinking_6f130_317 i:nth-child(2){animation-delay:.16s}._thinking_6f130_317 i:nth-child(3){animation-delay:.32s}._resolveButton_6f130_328{color:#246f50;cursor:pointer;min-height:44px;font:inherit;background:#f2fbf7f0;border:1px solid #b9d8ca;border-radius:12px;align-self:center;align-items:center;gap:6px;padding:9px 14px;font-size:10px;font-weight:750;display:inline-flex}._resolveButton_6f130_328:disabled{cursor:default;opacity:.6}._composer_6f130_347{z-index:3;padding:10px 12px max(9px, env(safe-area-inset-bottom));border-top:1px solid var(--support-line);-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px);background:#fffffff7;gap:6px;display:grid;position:relative;box-shadow:0 -8px 25px #192f4d12}._composer_6f130_347 form{background:#f8fafc;border:1px solid #cbd7e4;border-radius:16px;grid-template-columns:36px minmax(0,1fr) 45px;align-items:end;gap:8px;min-height:49px;padding:4px 4px 4px 13px;display:grid}._composer_6f130_347 textarea{resize:none;min-height:39px;max-height:112px;color:var(--support-ink);font:inherit;background:0 0;border:0;outline:0;padding:10px 0;font-size:13px;line-height:1.45}._composer_6f130_347 textarea::placeholder{color:#8a98aa}._composer_6f130_347 form>button{background:var(--support-blue);color:#fff;cursor:pointer;border:0;border-radius:13px;place-items:center;width:45px;height:45px;transition:filter .15s,transform .15s;display:grid}._composer_6f130_347 form>button._attachmentButton_6f130_399{color:#526477;width:36px;box-shadow:none;background:0 0}._attachmentQueue_6f130_405{gap:6px;padding:6px 2px 0;display:flex;overflow-x:auto}._attachmentQueue_6f130_405 button,._messageAttachments_6f130_412 a{color:#35506d;max-width:240px;font:inherit;text-overflow:ellipsis;white-space:nowrap;align-items:center;gap:4px;font-size:12px;display:inline-flex;overflow:hidden}._attachmentQueue_6f130_405 button{background:#f5f8fb;border:1px solid #d9e2ec;border-radius:999px;padding:5px 9px}._messageAttachments_6f130_412{gap:4px;margin-top:7px;display:grid}._messageAttachments_6f130_412 a{text-underline-offset:2px;text-decoration:underline}._composer_6f130_347 form>button:active{transform:scale(.96)}._composer_6f130_347 form>button:disabled{cursor:not-allowed;filter:grayscale(.8);opacity:.44}._composer_6f130_347>small{color:var(--support-muted);justify-content:center;align-items:center;gap:5px;font-size:8.5px;display:flex}._composerError_6f130_448{color:#a7443b;cursor:pointer;width:100%;font:inherit;background:#fff4f2;border:1px solid #ecc0bb;border-radius:10px;padding:7px 10px;font-size:9px}._errorScreen_6f130_460{min-height:100dvh;color:var(--support-ink,#15233a);text-align:center;background:radial-gradient(circle at 50% 0,#2f6fd729,#0000 42%),#f2f6fb;place-content:center;justify-items:center;gap:15px;padding:28px;display:grid}._errorBrand_6f130_474{place-items:center;min-height:68px;display:grid}._errorScreen_6f130_460 h1,._errorScreen_6f130_460 p{margin:0}._errorScreen_6f130_460 p{color:#68798f;max-width:360px;font-size:13px;line-height:1.6}._errorScreen_6f130_460 button{color:#fff;cursor:pointer;min-height:46px;font:inherit;background:#152a4a;border:0;border-radius:13px;align-items:center;gap:7px;padding:10px 16px;font-weight:750;display:flex}._srOnly_6f130_498{clip:rect(0 0 0 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}._backButton_6f130_47:focus-visible{outline-offset:2px;outline:3px solid #f2c159c7}._quickTopics_6f130_279 button:focus-visible{outline-offset:2px;outline:3px solid #f2c159c7}._resolveButton_6f130_328:focus-visible{outline-offset:2px;outline:3px solid #f2c159c7}._composer_6f130_347 button:focus-visible{outline-offset:2px;outline:3px solid #f2c159c7}._composer_6f130_347 textarea:focus-visible{outline-offset:2px;outline:3px solid #f2c159c7}._errorScreen_6f130_460 button:focus-visible{outline-offset:2px;outline:3px solid #f2c159c7}@keyframes _pulse_6f130_1{0%,70%,to{opacity:.35;transform:translateY(0)}35%{opacity:1;transform:translateY(-3px)}}@media (min-width:760px){._shell_6f130_1{border-inline:1px solid var(--support-line);width:min(760px,100%);margin:0 auto;box-shadow:0 0 65px #18345726}._thread_6f130_184{padding-inline:25px}._composer_6f130_347{padding-inline:22px}}@media (max-width:430px){._officialMark_6f130_112 small{display:none}._officialMark_6f130_112{padding-right:2px}._serviceRail_6f130_128{grid-template-columns:34px auto}._serviceRail_6f130_128 p{display:none}}@media (max-width:370px){._appBar_6f130_22{gap:8px;padding-inline:9px}._brandAvatar_6f130_64{width:43px;height:43px}._message_6f130_207{max-width:91%}._quickTopics_6f130_279{width:94%;padding-left:30px}}@media (prefers-reduced-motion:reduce){._thread_6f130_184{scroll-behavior:auto}._thinking_6f130_317 i{opacity:.7;animation:none}._backButton_6f130_47,._quickTopics_6f130_279 button,._composer_6f130_347 form>button{transition:none}}